{"id":13,"date":"2026-06-26T13:24:21","date_gmt":"2026-06-26T13:24:21","guid":{"rendered":"https:\/\/purelifemedic.com\/?page_id=13"},"modified":"2026-06-26T15:07:41","modified_gmt":"2026-06-26T15:07:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/purelifemedic.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"\t\t
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At Pure Life Medical Online Shop, customer satisfaction is important to us. If you receive an incorrect, damaged, or defective
item, we will review your request in accordance with the policy below.<\/p>\n

1. Return Eligibility<\/strong><\/h2>\n

Customers may request a return or exchange for eligible products within [7 \/ 14] days from the date of delivery, subject to the
following conditions: The item must be unused and in its original sealed packaging The item must be in resalable condition Proof
of purchase \/ invoice must be provided the return request must be submitted within the allowed return period<\/p>\n

2. Non-Returnable Items<\/strong><\/h2>\n

For hygiene, safety, and medical reasons, the following items may not be eligible for return or refund unless they are defective
or delivered incorrectly:<\/p>\n

Opened or used medical consumables Sterile items once opened Products with broken seals or damaged packaging caused after
deliver Items damaged due to misuse, improper storage, or customer handling Items damaged due to misuse, improper storage,
or customer handling Special-order or non-stock items, unless otherwise agreed<\/p>\n

3. Incorrect, Damaged, or Defective Products<\/strong><\/h2>\n

If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of receiving the order and provide:<\/p>\n

\u2022 Order number \/ invoice copy Product details Clear photos showing the issue Brief explanation of the problem .<\/p>\n

After review, we may offer one of the following, depending on the case:<\/p>\n

\u2022 Replacement of the item Store credit Refund to the original payment method, where approved .<\/p>\n

4. Return Approval<\/strong><\/h2>\n

All returns are subject to inspection and approval by Pure Life Medical. We reserve the right to reject a return request if the
product does not meet the conditions of this policy.<\/p>\n

5. Refund Processing<\/strong><\/h2>\n

Approved refunds will be processed using the original payment method where possible. Refund processing times may vary
depending on the payment provider, bank, or card issuer.<\/p>\n

Shipping or delivery charges may not be refundable unless the return is due to our error or a defective\/incorrect item.<\/p>\n

6. Return Shipping<\/strong><\/h2>\n

If the return is due to an error by Pure Life Medical or a defective item, we may arrange return collection or cover the return
shipping cost where applicable.<\/p>\n

If the return is requested for other approved reasons, the customer may be responsible for return shipping charges unless
otherwise agreed.<\/p>\n

7. Contact for Returns<\/strong><\/h2>\n

To request a return or refund, please contact: Email: info@purelifemedic.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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